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Why chatbots matter to your business KDR Recruitment

#artificialintelligence

The way we communicate is changing, especially for businesses. Many companies are now using social media to interact and talk directly with their customers, and the rise of Artificial Intelligence (AI) and chatbots is only helping this. In 2011 Gartner predicted that by 2020 85% of interactions with a business won't involve humans! Chatbots and AI are going to continue to dominate social media for businesses, as the technology, and intelligence, of these bots increases so will their uses. I want to have a look at how chatbots are already being used in social media marketing and what this might mean for businesses.


Why chatbots matter to your business - KDR Recruitment

#artificialintelligence

The way we communicate is changing, especially for businesses. Many companies are now using social media to interact and talk directly with their customers, and the rise of Artificial Intelligence (AI) and chatbots is only helping this. In 2011 Gartner predicted that by 2020 85% of interactions with a business won't involve humans! Chatbots and AI are going to continue to dominate social media for businesses, as the technology, and intelligence, of these bots increases so will their uses. I want to have a look at how chatbots are already being used in social media marketing and what this might mean for businesses.


Debunking Automation Myths In Customer Support

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While there's no denying the role of IA and AI in the customer experience will continue to grow, there are perceptions of IA and AI that are not exactly true. In order to make strategic decisions and investments in IA and AI, individuals, teams and businesses must look at both of these myths and separate fact from fiction. Myth: IA and AI will replace human employees entirely. Intelligent automation is no longer a futuristic technology; it has already arrived. While customer support has, in many ways, shifted in the direction of IA, it doesn't necessarily mean human employees no longer have a place in shaping the customer experience.


How Will AI-Powered Customer Service Help Customer Support Agents? -- Part 2

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In the previous article, we went over the basics of the impact that AI can have when introduced within the customer service industry along with some use cases. In this article, we take a look at the implementation and execution aspect of it as well as the benefits it entails for customer support agents along with support center management. Stinting on cost is the first priority for businesses as on today. When it comes to call center practices, it takes a good deal of money and time in hiring and training staff for customer service, as well as in erecting the whole brick-and-mortar infrastructure, even more if it isn't cloud-based. Just 10 support individuals can cost you as much as $35000, or even more if recruits frequently quit (attrition being quite high in the call center industry) -- which is a nightmare.


The Power of Voice Technology for Business

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For years, voice technology has played a central part in all of our daily lives. We've relied on smart speakers to help us out with our daily routines, used voice notes to chat with family and friends - and even enjoyed the new voice-activated features our favourite social platforms have rolled out in 2020. But in response to this boom in consumers' demand for voice tech, new voice-first tools and platforms are creating more opportunities for conversation between customers and businesses than ever. Today, we'll be diving into how voice technology is revolutionising business in three key areas; customer support, marketing and online accessibility. We'll also be exploring the major and transformative benefits of getting on board with these trends.