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How The US Government Is Using AI To Help Procure Trillions Of Dollars Of Products And Services: An Interview With Keith Nakasone, GSA

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The United States government is one of the largest buyers in the world, if not the largest, spending over $4.1 Trillion annually overall with hundreds of billions spent on technology. As part of all this, the General Services Administration (GSA), a key agency in the US federal government is responsible for managing many of the operations of the federal system including many aspects of procurement. Increasingly the GSA is leveraging AI and machine learning to help optimize, manage, and advance procurement functions. AI and ML are providing key ability to optimize procurement processes, provide visibility into key metrics, and generate insights and forecasts to procurement trends. In this article, Keith Nakasone, Deputy Assistant Commissioner, Acquisition, Office IT Category at the GSA shares insights on how AI is impacting federal government procurement as a follow-up to a recent podcast interview on this topic.


A Primer on Robotic Process Automation Best Practices

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This is essential reading for those interested in incorporating robotics into their organization! Jonathan Padgett, VP, UiPath, talks to ReadITQuik about the many fascinating aspects of Robotic Process Automation (RPA) and how RPA can improve processes and drive efficiencies. Learn about how to select the best RPA provider and RPA best practices in this geektastic interview on one of the latest IT trends. Robotic Process Automation (RPA) technology integrates with the workforce to not only improve execution but also to tackle routine business processes. Think of a UiPath bot as a teleworker or virtual employee to which your employees can delegate repetitive (although necessary) tasks to free up your most valuable resources (your people) to focus on more strategic, creative and interpersonal work.


AI-augmented government

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While EMMA is a relatively simple application, developers are thinking bigger as well: Today's cognitive technologies can track the course, speed, and destination of nearly 2,000 airliners at a time, allowing them to fly safely.4 Over time, AI will spawn massive changes in the public sector, transforming how government employees get work done. It's likely to eliminate some jobs, lead to the redesign of countless others, and create entirely new professions.5 In the near term, our analysis suggests, large government job losses are unlikely. But cognitive technologies will change the nature of many jobs--both what gets done and how workers go about doing it--freeing up to one quarter of many workers' time to focus on other activities.


AI-augmented government

#artificialintelligence

For decades, artificial intelligence (AI) researchers have sought to enable computers to perform a wide range of tasks once thought to be reserved for humans. In recent years, the technology has moved from science fiction into real life: AI programs can play games, recognize faces and speech, learn, and make informed decisions. As striking as AI programs may be (and as potentially unsettling to filmgoers suffering periodic nightmares about robots becoming self-aware and malevolent), the cognitive technologies behind artificial intelligence are already having a real impact on many people's lives and work. AI-based technologies include machine learning, computer vision, speech recognition, natural language processing, and robotics;1 they are powerful, scalable, and improving at an exponential rate. Developers are working on implementing AI solutions in everything from self-driving cars to swarms of autonomous drones, from "intelligent--? And the public sector is seeking--and finding--applications to improve services; indeed, cognitive technologies could eventually revolutionize every facet of government operations. For instance, the Department of Homeland Security's Citizenship and Immigration and Services has created a virtual assistant, EMMA, that can respond accurately to human language. EMMA uses its intelligence simply, showing relevant answers to questions--almost a half-million questions per month at present. Learning from her own experiences, the virtual assistant gets smarter as she answers more questions. Customer feedback tells EMMA which answers helped, honing her grasp of the data in a process called "supervised learning.--?3


AI-augmented government

#artificialintelligence

While EMMA is a relatively simple application, developers are thinking bigger as well: Today's cognitive technologies can track the course, speed, and destination of nearly 2,000 airliners at a time, allowing them to fly safely.4 Over time, AI will spawn massive changes in the public sector, transforming how government employees get work done. It's likely to eliminate some jobs, lead to the redesign of countless others, and create entirely new professions.5 In the near term, our analysis suggests, large government job losses are unlikely. But cognitive technologies will change the nature of many jobs--both what gets done and how workers go about doing it--freeing up to one quarter of many workers' time to focus on other activities.