The standard user flows that currently dictate our interactions with computers are still quite limited, and are only a few years away from becoming unrecognizable. The process of changing this dynamic has already begun in the form of conversational interfaces. They will soon revolutionize how humans interact with machines. Just as how during the industrial age, we needed to learn how to interact with machine interfaces for driving cars, washing clothes, and ordering products, it is now time for the machines to start learning how to interact with us. We are all getting used to chatbots in customer service.
Cisco announced today that it was open-sourcing the MindMeld conversation AI platform, making it available to anyone who wants to use it under the Apache 2.0 license. MindMeld is the conversational AI company that Cisco bought in 2017. The company put the technology to use in Cisco Spark Assistant later that year to help bring voice commands to meeting hardware, which was just beginning to emerge at the time. Today, there is a concerted effort to bring voice to enterprise use cases, and Cisco is offering the means for developers to do that with the MindMeld tool set. "Today, Cisco is taking a big step towards empowering developers with more comprehensive and practical tools for building conversational applications by open-sourcing the MindMeld Conversational AI Platform," Cisco's head of machine learning Karthik Raghunathan wrote in a blog post.
As if starting your AI journey isn't daunting enough, choosing the right conversational AI platform can leave your head reeling. To help point you in the right direction, we've put together the top ten features you need to consider regardless of application. It may seem obvious, but there's a world of a difference between answering a question and holding an intelligent conversation. An engaging exchange will not only improve the customer experience but will also deliver the data to help you increase your bottom line. But in order to achieve this, the user interface needs to be as humanlike as possible.
Ashu Grag presents this session at Index Chatbots have already become a standard, which means the need for better, more innovative platforms in other areas of business is only increasing. Mobile messaging is eating other interfaces and emerging as the preferred platform, but how pervasive will conversational AI actually be? Learn how chatbots will impact business efficiencies by automating existing human interactions, the potential use cases for companies to integrate conversational AI, and the techstack companies must have to support these new AI workloads.