While it's not a situation too many of us will ever find ourselves in, it doesn't sound too bad, right? Well, unfortunately, in the digital world, it's about to become our own worst nightmare. Having multiple voice-based assistants trying to answer or respond to our queries could lead to a cacophony of unwanted information. The problem is going to crop up in several different ways. First, several Android-based phones are going to include multiple voice-based assistants on their phones.
While voice-based digital assistants such as Amazon Alexa, Apple Siri and Google Assistant are becoming increasingly common at home – and smartphones and wearables can be used handsfree via speech – the use of voice in the workplace is just getting started. That's likely to change in 2020 and beyond. More efficient employees, "smarter" voice-based assistants, easier ways of completing routine tasks and a digital experience in the office that matches what's used at home. A survey by 451 Research in 2019 indicated that voice UIs and digital assistants are among the most disruptive technologies for enterprises (IoT and AI are the top two), with four in 10 respondents planning to adopt voice technology within 24 months. "I expect 2020 will be the year when voice user interfaces will become prevalent in the workplace," said Raúl Castañón-Martínez, a senior analyst at 451 Research.
A version of this essay was originally published at Tech.pinions, a website dedicated to informed opinions, insight and perspective on the tech industry. It's been a long time coming, but it looks like the era of voice-driven computing has finally arrived. Powered by the latest advancements in artificial intelligence and deep learning, the new generation of smart digital assistants and chatbots are clearly some of the hottest developments in the tech industry. Not only are they driving big announcements from vendors such as Google, Microsoft, Amazon, Facebook and Apple, they're expected to enable even bigger changes, long-term. In fact, as the technology improves and people become more accustomed to speaking to their devices, digital assistants are poised to change not only how we interact with and think about technology, but even the types of devices, applications and services that we purchase and use.
Globally, the native digital assistant installed base is set to exceed 7.5 billion active devices by 2021, which is more than the world population according to the US Census Bureau on May 1, 2017. But fear not – Skynet, from the popular Terminator movies, does not feature among the leading digital assistants. Instead, Google Assistant will dominate the voice AI–capable device market with 23.3% market share, followed by Samsung's Bixby (14.5%), Ovum's Digital Assistant and Voice AI–Capable Device Forecast: 2016–21 found that smartphones and tablets clearly lead the voice AI–capable device market, with 3.5 billion active devices in 2016, most of which use Google Now and Apple Siri. However, the use of AI in conjunction with other devices greatly increases consumer engagement and is set to unlock new opportunities, particularly in the home.
Digital assistants are a kind of software agents that reside on a device and help the user to perform tasks in more intuitive and efficient way. In most of the scenarios, the digital assistant is voice enabled and in some case, it can be text or gesture controlled. This article aims at covering the current landscape of voice-enabled digital assistants available today and their application in the field of automation. The most popular digital assistants that are available today are Apple's Siri, Google Assistant, Microsoft's Cortana and Amazon's Alexa. "By 2019, at least 25 percent of households in developed economies, digital assistants on smartphones and other devices will serve as the primary interface to connected home services" – Gartner "The virtual digital assistant market will reach $15.8 billion worldwide by 2021" – Tractica Let's have a look at these digital assistants from different companies.