Sultan Mahmood is the Global Financial Services leader of artificial intelligence and robotics at PwC. He also leads the development of PwC UK's AI solutions and advises clients across many industries on identifying and delivering business results enabled by disruptive technologies such as AI and robotics. Mahmood was a panelist at the recent Fortune CEO Series event, held at Salesforce's London World Tour. We spent time talking with him about artificial intelligence and the future of work. Salesforce: Artificial intelligence (AI) is a powerful new technology with the capacity to impact on business processes across the organization.
While there are real-world artificial intelligence (AI) applications for enterprises today, there is still much more potential and development for AI, which holds promising benefits for companies in every industry. Still, while there are plenty of compelling arguments for the promise of AI adoption, there are also pitfalls, as well as societal and ethical implications to consider. These technologies blur the traditional boundaries between human and machine while constantly creating new, dynamic business models. Now that we are in the midst of the Fourth Industrial Revolution, companies are defining and implementing the digitalization of industrial processes. New business models are emerging – driven by AI and intelligent machine learning – and collaboration is becoming increasingly important not only between disparate business functions but also different companies.
The emerging technologies of the Fourth Industrial Revolution (4IR) will inevitably transform the world in many ways – some that are desirable and others that are not. The extent to which the benefits are maximized and the risks mitigated will depend on the quality of governance – the rules, norms, standards, incentives, institutions, and other mechanisms that shape the development and deployment of each particular technology. Too often the debate about emerging technologies takes place at the extremes of possible responses: among those who focus intently on the potential gains and others who dwell on the potential dangers. The real challenge lies in navigating between these two poles: building understanding and awareness of the trade-offs and tensions we face, and making informed decisions about how to proceed. This task is becoming more pressing as technological change deepens and accelerates, and as we become more aware of the lagged societal, political and even geopolitical impact of earlier waves of innovation.
The following is a summary of predictions of the ICT trends for 2019, selected due to their impact on the networking industry and forecast what is expected to happen or start happening, within the next 12 months. "Intuition is nothing but the outcome of earlier intellectual experience", Albert Einstein As we enter the fourth year of the "Fourth Industrial Revolution" - the era of connected intelligence, our relationships with technology and its impact on global society will come into even sharper focus. The reality of the revolution is both promising and threatening. The primary new technologies of this decade – Artificial Intelligence (AI), cloud, mobile/5G, cybersecurity, blockchain and the Internet of Things (IoT) – are even more significant and impactful than we may realise. They are powerful actors that can change the core of society.
Digital transformation is no longer just jargon, but is in fact now the new norm that is being adopted by enterprises to thrive in the industry. Utilizing new age technologies like artificial intelligence has become imperative to provide enhanced customer experience. In an interview with DataQuest, Deepak Pargaonkar, vice president, solution engineering, Salesforce, talks about why marketers should adopt new age technologies, how artificial intelligence can boost productivity and hyper-personalization, and much more. Today's marketers face a whole different landscape than their predecessors. As connected customer experiences become standard in customers' minds, marketers are expanding beyond their traditional purviews, tactics, and toolkits to meet expectations.