Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages

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Teleperformance (Paris:RCF), the worldwide leader in outsourced omnichannel customer experience management, today announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Teleperformance provides services in 265 languages and will initially provide artificial intelligence services in 35 languages, using sophisticated chat bots with state-of-the-art natural language understanding and intelligence capabilities. The chat bots can assist customers in factual inquiries by offering automated customer services in natural written language. Teleperformance has developed a distinctive capability of blending chat bots with live support to make the process of addressing customer inquiries seamless, personalized and efficient.


Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages

#artificialintelligence

Teleperformance (Paris:RCF), the worldwide leader in outsourced omnichannel customer experience management, today announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Teleperformance provides services in 265 languages and will initially provide artificial intelligence services in 35 languages, using sophisticated chat bots with state-of-the-art natural language understanding and intelligence capabilities. The chat bots can assist customers in factual inquiries by offering automated customer services in natural written language. Teleperformance has developed a distinctive capability of blending chat bots with live support to make the process of addressing customer inquiries seamless, personalized and efficient.


Will AI-Powered Chatbots Transform The Customer Support?

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Social Media is now one of most used medium for dealing with customer related issues. Brands are now using Twitter and Facebook to respond to customer queries and complaints because curious and dissatisfied customers take their issues up on social media. It is the easiest way to grab the attention of a brand. It is obvious that brands need to respond to customer service issues on social media, as and when they arise. Leading the race in this particular aspect is Twitter, as it is fast, instantaneous and provides more real-time interaction opportunity.


Enhancing customer experience with AI-powered chatbots The MSP Hub – owned by Expandi Group

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AI-powered chatbots come with many benefits for the businesses that adopt them, but in some instances, they can have greater impact for the everyday user. In this blog, we list four recent articles giving examples of where AI-powered applications and chatbots have been put into practice to help customers and the common man. The developer of the'world's first robot lawyer' application, which helped overturn more than one-hundred parking fines, is now adapting the functionality of the integrated chatbot to provide legal aid to refugees seeking asylum in the US and Canada, as well as asylum support in the UK. The original DoNotPay AI-powered application gives legal aid through a simple chat interface, where a chatbot asks a series of questions to help determine which application a refugee needs to fill out and whether they are eligible for asylum protection under international law. After this, the chatbot takes note of the relevant details required for asylum applications in the US or Canada, auto-fills the application form and sends.


What Every Entrepreneur Must Know About Artificial Intelligence

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Artificial intelligence continues to be increasingly used throughout the general public and businesses to enhance consumer experiences. Research from Gartner predicts AI will generate a business value of $2.9 trillion by 2022. It's making doing business easier because it offers entrepreneurs several benefits that can help them grow their businesses. Being able to run your business efficiently is essential to maximizing your resources. It also helps you save time and money for your business in the long run.