ACCC launches NBN wholesale standards inquiry

ZDNet

The Australian Competition and Consumer Commission (ACCC) has announced that it will conduct a public inquiry into the appropriateness of the wholesale service standard levels for the National Broadband Network (NBN) company. The ACCC said it will be determining whether regulation of wholesale service standards, including resolutions for consumers when wholesale standards are not reached, is necessary in order to improve NBN customer experience. "We are very concerned about the high number of complaints from consumers around poor customer experiences, particularly in relation to customers connecting to NBN services and having faults repaired," ACCC Chair Rod Sims said. "Many of these complaints relate to matters set out in wholesale service level standards. We will examine whether the service levels that are currently in place are appropriate and effective."


Telstra to compensate FttN customers after 56 percent could not hit 100Mbps

ZDNet

The Australian Competition and Consumer Commission (ACCC) has announced that Telstra will be compensating around 42,000 National Broadband Network (NBN) customers for not providing them with the speeds advertised in their plans. According to the ACCC, between September 2015 and November 2017, the telco had offered and promoted "Super Fast Speed Boost" plans across both its Telstra and Belong brands for speeds of 100/40Mbps; however, the ACCC said that limitations on some customers' fibre-to-the-node (FttN) and fibre-to-the-building (FttB) connections prevented them from being able to attain these speeds. "Our investigation revealed many of Telstra's FttN and FttB customers could not receive the maximum speed of their plan. Even worse, many of these customers could not receive the maximum speed of a lower-speed plan," ACCC Chair Rod Sims said on Wednesday morning. "People were paying more to get higher speeds that they just weren't able to get."


ACCC appoints SamKnows to monitor NBN speeds

ZDNet

Internet performance monitoring company SamKnows has been selected to monitor fixed-line National Broadband Network (NBN) speeds, the Australian Competition and Consumer Commission (ACCC) has announced.


ACCC kicks off NBN wholesale service levels inquiry

ZDNet

The Australian Competition and Consumer Commission (ACCC) has published its discussion paper investigating the National Broadband Network (NBN) company's wholesale service standards.


ACCC chair warns NBN retailers of 'further interventions'

ZDNet

Broadband consumer issues have been labelled a major focus for the Australian Competition and Consumer Commission (ACCC) in 2018, Chair Rod Sims has announced.