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Natero Brings Machine Learning to SaaS Customer Success - insideBIGDATA

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Software-as-a-Service (SaaS) businesses don't just sell their product once like traditional, perpetual license vendors. In essence, they must re-sell customers every month, and profitability often starts later in the customer lifecycle. Because of this dynamic, SaaS businesses are increasingly focusing on Customer Success – an emerging function that ensures SaaS customers receive continuous value and remain loyal users. To help their customers succeed, companies must identify which accounts are struggling, as well as why and what to do about it. SaaS providers have massive amounts of data about their customers, but they often don't know what to do with it.


Sessions

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Super sessions and major keynotes -- there are so many ways to immerse yourself in the innovations of tomorrow. Hear from Trailblazers who are driving their companies forward, and get actionable insights on how you can drive yours. Check out this year's trail maps.


Force.com

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With Lightning Platform, every app your users build is instantly mobile. No need to create yet another codebase using different development tools. Just configure your app for mobile and push it live with one click.


Sessions

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Agenda Builder is now live. Now's the time to build your schedule by bookmarking sessions that fit your unique interests. Simply log in with the username and password you used to register, and start creating your personalized Connections schedule. This year, seating is first come, first serve for all sessions so be sure to get to sessions 15 minutes early. This year's Call for Speakers is now closed.


Salesforce discloses details of machine learning investments

ZDNet

Salesforce late last week disclosed the details of some recent acquisitions in machine learning, shedding some light on the commitment that the CRM giant is making to strengthen its AI capabilities. The company spent 32.8 million on the AI startup MetaMind in April, according to a Securities and Exchange Commission (SEC) disclosure form. As Business Insider notes, the disclosure notes that 31.2 million of its investment was recorded as goodwill -- the amount in excess of the company's fair market value. Meanwhile, Salesforce disclosed that it spent another 41.6 million on another two companies last quarter, which includes the machine learning startup PredictionIO. The acquisitions last quarter followed several other investments that Salesforce has made in machine learning, like its purchases of MinHash and TempoAI.