At a recent conference, Tracy Fleming from Avaya touched on both "digital transformation" and "automation." But in terms of helping IT make better technology decisions, there's more to consider. Not only must they be properly understood at face value, but also for setting broader strategy around new technology adoption. Making these plans should always be closely tied to business objectives, and that's actually where the difficulties lie. I've written before about how amorphous the term "digital transformation" can be, and the conversation easily gets muddier when loosely connecting it similarly amorphous terms like "cloud" and "Unified Communications."
Video: Who should be liable for robot misbehavior? In early 2017, President Barack Obama's top economic and science advisers wrote a report entitled, Artificial Intelligence, Automation, and the Economy. The report is a cleared-eyed collation of current data and predictions pertaining to the accelerating pace of adoption of automation and AI technologies starting from around 2010. The full report is worth a look, but the top line findings are probably familiar. The analysts found that the day when robots will replace all workers is still remote, and any timeline for that happening is speculative at best.