In the 21st century, industries that remain adamant to integrating new technological revolutions are most likely to regress in their course of development. Businesses across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. The last decade has seen incredible innovations and breakthroughs in the landscape of digital solutions. One of such compelling technologies is called Artificial Intelligence (AI). Often misconceived as a replacement for human power, the concept of AI as a technological aid is much larger, wider and pervasive.
Businesses across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. The last decade has seen incredible innovations and breakthroughs in the landscape of digital solutions. One of such compelling technologies is Artificial Intelligence (AI). Often misconceived as simply a replacement for human power, the concept of AI as a technological aid is more pervasive. For the hospitality industry, it has created greater trust and efficiency, showing the promise of transforming operations, customer service, and facilities through AI-powered robotics.
Being in the 21st century, any industry that is unwavering or uncompromising in any way when it comes to amalgamating new technological changes is on its way to slow down the course of development and is setting itself up for defeat in the long run. In order to maintain constant growth and revenue streams, it is imperative for businesses today to include contemporary digital technologies. The last 10 years have seen incredible innovations and breakthroughs in the landscape of digital solutions -- one such compelling technology being Artificial Intelligence (AI).
Given the rising need for smart automation of existing processes, AI has entered the traditional hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experience to the next level. Like many industrial systems, the world of hotels revolves around a handful of solutions all driven by intelligent chatbots and voice-enabled services. To meet changing consumer expectations, hotels across the globe must upgrade their operational system and services by integrating intelligence-based predictive analytics in hospitality. In this article, we will see how the adoption of AI further impacts the overall dynamics of hospitality industry. Chatbots in hospitality are changing the way booking inquiries are handled and visitors are converted into patron customers.
Our previous article on " Artificial Intelligence in Hotels " spoke about how AI can impact the operational processes and dynamics within the hospitality industry. This final article in the 3 part series will focus on using the inherent capability of AI along with predictive analytics and natural language processing to synchronize and optimize the entire information management system to deliver exceptional customer service. Intelligent hotel system is where all the data channels are linked together just like human arteries and veins, forming a superlative, productive and high-performance structure that resembles the future vision of automated hotel system. IoT-enabled connections of motion sensors, room control, and smart voice control are poised to change the way hotels function. Integration of IoT into intelligence-driven hotel operations will not only personalize hotel guest experience but also impact the business model of the hotel industry in the near future.