Microsoft reports 'encouraging increase' of AI in UK healthcare

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Microsoft UK has reported an "encouraging increase" in the use of artificial intelligence (AI) technologies in healthcare. In a survey of the use of AI in UK industry, 46% of healthcare leaders reported their organisation used the technology in some capacity, reflecting an 8% increase compared to 2018. The biggest growth areas reported were research-level AI, which grew 13% in the past 12 months. Robot process automation (RPA) and general automation both increased by 10%, while the use of voice recognition technology increased by 9%. The study, conducted by YouGov, included the input of some 1,000 business leaders and 4,000 employees.


Microsoft Healthcare Bot brings conversational AI to healthcare

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Today we announced the general availability of the Microsoft Healthcare Bot in the Azure Marketplace. The Microsoft Healthcare Bot is a cloud service that powers conversational AI for healthcare. It's designed to empower healthcare organizations to build and deploy compliant, AI-powered virtual health assistants and chatbots that help them put more information in the hands of their users, enable self-service, drive better outcomes, and reduce costs. The close collaboration with our preview partners, including Premera Blue Cross, Quest Diagnostics, and Advocate Aurora Heath, helped identify diverse use cases that address the needs and expectations of healthcare organizations. We now have a better understanding of what's important to our partners, and how to evolve the product by focusing on key differentiating features.


The encouraging increase of AI in UK healthcare

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The study, conducted by YouGov, included the input of some 1,000 business leaders and 4,000 employees. The study found that regarding the use of AI in UK healthcare industry, 46% of healthcare leaders reported their organisation used the technology in some capacity, which essentially reflected an 8% increase compared to 2018. The biggest growth areas reported were research-level AI, which grew 13% in the past 12 months, and robot process automation (RPA) and general automation both increased by 10%, while the use of voice recognition technology increased by 9%. Darren Atkins, chief technology officer at East Suffolk and North Essex NHS Foundation Trust, said: "AI in healthcare is an extremely exciting prospect. It's not about replacing staff, but allowing them to maximise their skills, be more efficient, spend more time with patients and, ultimately, get better outcomes."


Microsoft rolls out more AI-infused healthcare services, software

ZDNet

While Amazon and Apple are looking at healthcare from the employee-consumption side, Microsoft is focusing on using its cloud assets to meet the needs of researchers and doctors.


Microsoft Health Bot Project - AI At Work For Your Patients

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The Microsoft Healthcare Bot service empowers healthcare organizations to build and deploy an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information. Premera Blue Cross is reducing calls to call centers by implementing an intelligent healthcare virtual assistant. Aurora Health Care is helping patients easily triage symptoms and locate nearby care centers.