Tesla Readies for Model 3 by Adding Repair Vans

WSJ.com: WSJD - Technology

As Tesla Inc. TSLA -0.46% begins a pivotal launch of its first mass-market car, the company said it plans to triple its capacity to repair vehicles, adding 1,400 technicians, dozens of new service centers and hundreds of maintenance vans that can be dispatched to an owner's home. The Silicon Valley auto maker started production last week of the Model 3, a $35,000 sedan that Chief Executive Elon Musk is betting will boost Tesla's production to 500,000 vehicles next year from 84,000 last year. The surge of cars--coupled with any possible mechanical glitches that could arise with a new model--would likely tax a small network of about 150 Tesla service centers around the world. Over the next 12 months, Tesla plans to add another 100 service centers world-wide, according to a company executive. But since most of the repairs are routine and can be done remotely, Tesla will expand its fleet of service vans by 350 this year from several dozen currently, the executive said.


Tesla to retire two color options to ramp up production - but they'll still be available for a price

Daily Mail - Science & tech

Tesla is retiring two of its seven color options for its electric cars to streamline production. The move was revealed in a tweet published by CEO Elon Musk on Tuesday, as the company intensifies its efforts to ramp up production. The electric carmaker is removing the obsidian black metallic and silver metallic color options for its Model S, Model X and Model 3 vehicles. The carmaker is removing the obsidian black metallic and silver metallic color options for its Model S, Model X and Model 3 vehicles. Buyers can get them if they're willing to pay more Tesla is trying to iron out production bumps after struggling to produce Model 3 sedans and failing to meet several production deadlines.


Tesla owners drop serious cash on their cars only to wait months to get them repaired

Mashable

What good is owning a car if you can't actually drive it? Some Tesla owners across the country are asking themselves that very question after collisions sent their electric vehicles to the shop -- where the cars remained, and remained, and remained. Elon Musk's Tesla has wowed fans and critics alike for the speed at which it has transitioned from an upstart car company to the preeminent manufacturer of electric vehicles in the United States, thanks to the well-received (and well-reviewed) Model S sedan and Model X SUV. But with growth comes pains. The wait to receive a shiny new Tesla has in some ways only added to the prestige of ownership, as the lengthy pre-order lines for the upcoming Model 3 show.


Tesla expands its service operations as Model 3 starts rolling out

Los Angeles Times

Electric car maker Tesla Inc. is expanding its service operations and hiring more than 1,000 technicians to meet expected demand for its new Model 3 sedan. Deliveries of the Model 3, which is cheaper than Tesla's existing cars, are expected to start this month. The car is expected to attract hundreds of thousands of new customers to the brand. To accommodate them, the Palo Alto company is adding 100 service centers worldwide over the next year, bringing its total number of service centers to 250. The new service centers will be in areas that have the most reservation-holders for the Model 3. Tesla also is adding 350 vans to its mobile service fleet, mostly in the U.S. The vans go to owners' homes or offices and repair their cars while they wait, typically for about one hour.


The Model 3's Success Depends Upon Tesla Building More Than a Decent Car

WIRED

In just two weeks, Tesla will start delivery of the Model 3, its long-awaited $35,000 sedan. After handing over the first 30 sets of keys, Elon Musk will hustle back to the factory, where he hopes to build 20,000 more of the'affordable' electric cars by the end of 2017. Then production really accelerates: Musk has pledged to build 500,000 cars in 2018, more than double the total number of vehicles that Tesla has sold, to date. Even if Tesla can deliver all those cars, cashing checks is but a tiny part of building an automotive business. Perhaps the bigger challenge for the Silicon Valley outfit is building the infrastructure that will keep its cars charged, and fix them when they break.