Some of the questions you ask your human resources department could soon be answered by, well, non-humans. That's the concept behind Talla, a Boston-area start-up that has developed a chatbot to do some of the more mundane tasks that HR departments carry out on a daily basis. That includes explaining company policy, surveying employees, collecting information or training new hires. The Talla bot operates inside enterprise group messaging software, such as Slack, HipChat or Microsoft Teams, which has increasingly become an alternative to email as a method of digital communication within companies. Employees send messages to the chatbot just as they would a human, and it uses language processing software to understand the message and respond accordingly.
However, it is highly complicated and difficult to run efficiently. This only becomes evident to people after payroll errors surface. A growing number of companies are depending on machine learning and payroll AI (artificial intelligence) to improve their payroll. They can even depend on machine learning when they outsource payroll functions. Preliminary data shows that this technology has been incredibly effective.