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Zendesk Invests in Tymeshift to Improve WFM Solutions

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Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk. Tymeshift will use the new funding to push for growth in new markets. At the time of this investment, David Birchmier, CEO- Tymeshift, shared his vision for the company's future. David said, "We're proud of the organic growth we've achieved and are excited to leverage Zendesk's investment to accelerate our product innovation pace and continue to grow our teams in Fairfield, Iowa, Lisbon, Portugal, and Novi Sad, Serbia. In short, we're focused on making our WFM solution even more comprehensive."


How Zendesk Serves TensorFlow Models in Production – Zendesk Engineering – Medium

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At Zendesk we are developing a series of machine learning products, the most recent of which is Answer Bot. It uses machine learning to interpret user questions and responds with relevant knowledge base articles. When a customer has a question, complaint or enquiry, they may submit their request online. Once their request is received, Answer Bot will analyse the request and suggest relevant articles which may best assist with the customer's request via email. Answer Bot uses a class of state-of-the-art machine learning algorithms known as deep learning to identify relevant articles.


Zendesk rolls out new products for more integrated customer service

ZDNet

The Zendesk Suite brings together Zendesk Support, Guide, Chat and Talk. Zendesk on Thursday is rolling out some new ways to provide more tightly integrated customer service experiences. First, Zendesk has bundled various products -- Support, Guide, Chat and Talk -- into one omnichannel package that's easy to deploy. Zendesk makes the case that it will help businesses offer a consistent customer service experience, whether it's over the phone, through live chat, email, or self-service help centers. Along with providing a consistent customer experience, the company says a unified interface should improve collaboration and create more consistent reporting within companies.


How artificial intelligence is making the customer experience better - Zendesk

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What do artificial intelligence and customer experience share in common? It's that both are bound to be consistently improved upon. Many businesses expect that their future success will be tied to innovations in artificial intelligence and customer experience - and that means a better working relationship between machines and humans. We're already starting to see it in AI-augmented customer support. Check out the infographic below to learn how artificial intelligence can be used for both customers and agents, and how some of our own customers are already reaping the benefits.


How Zendesk Serves TensorFlow Models in Production – Zendesk Engineering

#artificialintelligence

At Zendesk we are developing a series of machine learning products, the most recent of which is Automatic Answers. It uses machine learning to interpret user questions and responds with relevant knowledge base articles. When a customer has a question, complaint or enquiry, they may submit their request online. Once their request is received, Automatic Answers will analyse the request and suggest relevant articles which may best assist with the customer's request via email. Automatic answers uses a class of state-of-the-art machine learning algorithms known as deep learning to identify relevant articles.