The solution continually re-forecasts, based on live data, and alerts the operator immediately when predetermined thresholds are reached. Resourcing and operational actions are recommended to minimise bottlenecks and prevent crowding, such as by adjusting call-to-gate time, changing border control lane openings or reallocating baggage belts. It also allows the airport to understand the cause of the deviation from the plan, which could be anything from a late arrival, to a slower than predicted security process. This insight is then fed back into the future plan to continually improve the forecast accuracy, based on local conditions. With a configurable, visual dashboard, airport partners, such as security, border control agencies and retailers, are also kept informed, as to when passengers will show up, and any impact on operational areas.
Passengers say there is "absolute chaos" at Gatwick Airport because of overcrowding on rail replacement services on the Brighton mainline. Southern is advising people not to travel to the coast as there are no direct trains from London due to engineering work. People are waiting about two hours to board replacement buses, National Rail said. Disruption is expected to last until the end of the day and into Monday. Southern posted on their website: "There are currently large queues for the replacement bus services at Gatwick Airport and overcrowding at the station.
Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service. Technology is drastically changing the way businesses connect with their customers, and the world of aviation is part of the change too. Data and the way it is used is transforming airlines from pre-flight to post-flight operations, including ticket purchase, seat selection, luggage, boarding and ground transportation. The data required is captured along the various components of a passenger's journey, allowing organisations to take informed steps towards operational efficiency and improved customer experience. Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.
In an effort to keep up with the demands of the digital world, Gatwick has recently announced the modernization its IT infrastructure, in partnership with Hewlett Packard Enterprise and Aruba. Even though typical IT upgrades in airports take four years, Gatwick's network was upgraded in just 18 months, all while avoiding downtime and instability. Work was completed overnight with just a 2 hour window for upgrades and 2 hours to roll back to the legacy network. Data links were limited with Gatwick's old IT infrastructure, but the net network contains a cleaner meshed design providing up to 10 times more data connections. As new technologies continue emerging for consumers, the airport's management, and the airlines as well as businesses in the airport who rely on their infrastructure, Gatwick will provide a robust backbone.
In late September, Beijing unveiled to the world Daxing, a glimmering $11 billion airport showcasing technologies such as robots and facial recognition scanners that many other airports worldwide are either adopting or are now considering. Daxing fits the description of what experts hail as a "smart airport." Just as a smart home is where internet-connected devices control functions like security and thermostats, smart airports use cloud-based technologies to simplify and improve services. Of course, many of the nearly 4,000 scheduled service airports across the world are still embarrassingly antiquated. The good news for aviation is that more facilities are investing, finally, to better serve airlines, suppliers, and travelers. This year, airports worldwide will spend $11.8 billion -- 68 percent more than the level three years ago -- on information technology, according to an estimate published this month by SITA (Société Internationale de Telecommunications Aeronautiques, an airline-owned tech provider). A few trends are driving the rise of smart airports. Flight volumes are increasing, so airports need better ways to process flyers. Airports need better ways to make money, too, by encouraging passengers to spend more in their shops and restaurants. Data is growing in importance. Everything happening at an airport, from where passengers are flowing to which items are selling in stores, generates data. Airports can analyze this data to spot opportunities for eking out fatter profits. They can sell the data to third-parties as well.