Cambridge, Mass.-based Pega on Sept. 29 introduced an industry-first product called T-Switch that gives organizations direct control over the transparency of their artificial intelligence customer engagement models. Included within the latest release of Pega's AI-powered Customer Decision Hub, T-Switch enables business users new levels of oversight to safely deploy AI based on their organization's transparency requirements. This capability is particularly critical for organizations in highly regulated industries to ensure they maintain compliance while also delivering intelligent, personalized customer experiences. The T-Switch, which will become generally available in late October, is designed to help companies mitigate potential risks and maintain regulatory compliance while providing differentiated experiences to their customers. Enterprises are increasingly deploying AI to gain better insights into customer needs and provide more personalized service, sales and marketing.
Artificial intelligence (AI) discussions rarely veer into topics of regulatory or governance issues, instead focusing on the promised wonders and potential it holds. But with its latest release, Cambridge, Mass.-based Pegasystems opened up that conversation. The latest version of its Pega Customer Decision Hub (CDH) includes a new technology which gives organizations direct control over the level of transparency within their AI customer engagement models. With the latest version of CDH, users can safely deploy AI algorithms based on transparency thresholds set by their business. Pegasystems also claims it is easy to use.
Transparency is a hallmark of a liberal democracy. This is because transparency in government data, government decisions, and government rules provides some of the tools needed for citizens and nongovernmental organizations to question the government. It also empowers these organizations to act as a check on the government, building the base of knowledge required to lobby and engage with elected legislatures to change existing laws or enact new ones. In the United States, transparency of government decisions and rule making are enshrined in the fifth and fourteenth amendments but also in several other pieces of legislation. The fifth and fourteenth amendment generally provide for due process of government decisions, especial those which impact a person's civil liberties.
Before the New Work Summit last week, The New York Times asked leaders who were participating in the conference to answer their choice of questions about technology. Their responses have been edited and condensed. In 2013, when I was the D.O.D.'s No. 2 official, I issued a policy directive on autonomous weapons that is still in force. The U.S. takes its values to the battlefield, and the directive says that a human must be involved in and responsible for decisions aided by A.I. to employ lethal weapons. The same moral compass should govern commercial applications of A.I., such as credit ratings, prison sentencing and privacy.