The following article about artificial intelligence for UX has been written by Josh Sutton, Global Head, Data & Artificial Intelligence at Publicis.Sapient. Publicis is one of the world's largest. Editing and formatting added by the TechEmergence team. For information about our thought leadership and publishing arrangements with brands, please visit our partnerships page.
The world, in both a business and personal setting, continues to be disrupted by digital trends that are driving innovation across industries and sectors. Digital trends continue to create richer, more personal customer relationships, while enhancing operations and processes across the board. These trends are ultimately helping organisations reimagine their capabilities and stave off elimination in the era of disruption. Information Age asked ten experts for their views on what are some of the key current digital trends, and how they will shape future endeavours. Chris Dixon, technical consultant at Axians UK, explains the benefits that 5G will bring in an increasingly connected era.
The history of technology is the history of human interaction with machines. Millions of years ago, we started with SOUND (voice), and soon came the WORD (text). The touchscreen made redundant the mechanical keyboard. However, 90% of human communication still happens through voice because it is natural. Unfortunately, technology progress took the time to catch up with it.
The concept of social machines is increasingly being used to characterise various socio-cognitive spaces on the Web. Social machines are human collectives using networked digital technology which initiate real-world processes and activities including human communication, interactions and knowledge creation. As such, they continuously emerge and fade on the Web. The relationship between humans and machines is made more complex by the adoption of Internet of Things (IoT) sensors and devices. The scale, automation, continuous sensing, and actuation capabilities of these devices add an extra dimension to the relationship between humans and machines making it difficult to understand their evolution at either the systemic or the conceptual level. This article describes these new socio-technical systems, which we term Cyber-Physical Social Machines, through different exemplars, and considers the associated challenges of security and privacy.