Oracle delivers artificial intelligence across its customer experience cloud

#artificialintelligence

Oracle announced a slew of AI-driven capabilities across its Customer Experience Cloud Suite today that are designed to help users to deliver better, faster and more personal experiences. If you think you've heard this before, it's because Oracle joins its customer experience competitors in offering a similar set of capabilities complete with underlying artificial intelligence they are calling Adaptive Intelligence technology. To give you a sense how broad Oracle's customer experience offering is, the suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Social Cloud. The company hopes to use its flavor of AI technology to bring a level of automation and machine learning to a set of tasks, fueled by the data its many customer experience clouds are collecting. And Oracle claims to have boatloads of data -- a collection of more than 5 billion global consumer and business IDs along with more than 7.5 trillion data points collected on a monthly basis, according to the company.


Flipboard on Flipboard

#artificialintelligence

Oracle announced a slew of AI-driven capabilities across its Customer Experience Cloud Suite today that are designed to help users to deliver better, faster and more personal experiences. If you think you've heard this before, it's because Oracle joins its customer experience competitors in offering a similar set of capabilities complete with underlying artificial intelligence, they are calling Adaptive Intelligence technology. To give you a sense how broad Oracle's customer experience offering is, the suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Social Cloud. The company hopes to use its flavor of AI technology to bring a level of automation and machine learning to a set of tasks, fueled by the data its many customer experience clouds are collecting. And Oracle claims to have boatloads of data -- a collection of more than 5 billion global consumer and business IDs along with more than 7.5 trillion data points collected on a monthly basis, according to the company.


How to fix your brand experience from the outside in

ZDNet

Is CRM essential for your small business? Before you start comparing vendors, determine whether a customer relationship management system is right for your business. In this guest post, Johann Wrede, the global vice president of strategic marketing at SAP Hybris, explains how companies can succeed at tackling differentiation if they consider what he calls "outside in brand experience" as the means to that end. Johann know from whence he comes. He is a very smart and, not coincidentally, a very nice human being.


OracleVoice: Oracle OpenWorld: Got Customers? Better Get AI For The Best Customer Experience

#artificialintelligence

Better customer experiences will be a central topic at Oracle OpenWorld 2017, which takes place October 1 to 5 in San Francisco. Oracle experts, customers, and industry thought leaders will share how artificial intelligence (AI) technology is enhancing customer acquisition, retention, and loyalty by offering consumers the best possible interactions across all channels. Oracle's approach to AI, known as Adaptive Intelligence, combines several technologies, including data science, artificial intelligence, and machine learning. AI-powered systems can recognize images, understand language, learn from data, and emulate human intelligence. Oracle's recently introduced suite of Adaptive Intelligent applications is focused first on applying customer insights derived from AI to the transformation of customer experience, and will soon span the enterprise to include applications for finance, human resources, and supply chain management.


Oracle OpenWorld: Got Customers? Better Get AI for the Best Customer Experience

#artificialintelligence

Better customer experiences will be a central topic at Oracle OpenWorld 2017, which takes place October 1 to 5 in San Francisco. Oracle experts, customers, and industry thought leaders will share how artificial intelligence (AI) technology is enhancing customer acquisition, retention, and loyalty by offering consumers the best possible interactions across all channels. Oracle's approach to AI, known as Adaptive Intelligence, combines several technologies, including data science, artificial intelligence, and machine learning. AI-powered systems can recognize images, understand language, learn from data, and emulate human intelligence. Oracle's recently introduced suite of Adaptive Intelligent applications is focused first on applying customer insights derived from AI to the transformation of customer experience, and will soon span the enterprise to include applications for finance, human resources, and supply chain management.