Oracle delivers artificial intelligence across its customer experience cloud

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Oracle announced a slew of AI-driven capabilities across its Customer Experience Cloud Suite today that are designed to help users to deliver better, faster and more personal experiences. If you think you've heard this before, it's because Oracle joins its customer experience competitors in offering a similar set of capabilities complete with underlying artificial intelligence they are calling Adaptive Intelligence technology. To give you a sense how broad Oracle's customer experience offering is, the suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Social Cloud. The company hopes to use its flavor of AI technology to bring a level of automation and machine learning to a set of tasks, fueled by the data its many customer experience clouds are collecting. And Oracle claims to have boatloads of data -- a collection of more than 5 billion global consumer and business IDs along with more than 7.5 trillion data points collected on a monthly basis, according to the company.


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#artificialintelligence

Oracle announced a slew of AI-driven capabilities across its Customer Experience Cloud Suite today that are designed to help users to deliver better, faster and more personal experiences. If you think you've heard this before, it's because Oracle joins its customer experience competitors in offering a similar set of capabilities complete with underlying artificial intelligence, they are calling Adaptive Intelligence technology. To give you a sense how broad Oracle's customer experience offering is, the suite includes Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Social Cloud. The company hopes to use its flavor of AI technology to bring a level of automation and machine learning to a set of tasks, fueled by the data its many customer experience clouds are collecting. And Oracle claims to have boatloads of data -- a collection of more than 5 billion global consumer and business IDs along with more than 7.5 trillion data points collected on a monthly basis, according to the company.


OracleVoice: Oracle OpenWorld: Got Customers? Better Get AI For The Best Customer Experience

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Better customer experiences will be a central topic at Oracle OpenWorld 2017, which takes place October 1 to 5 in San Francisco. Oracle experts, customers, and industry thought leaders will share how artificial intelligence (AI) technology is enhancing customer acquisition, retention, and loyalty by offering consumers the best possible interactions across all channels. Oracle's approach to AI, known as Adaptive Intelligence, combines several technologies, including data science, artificial intelligence, and machine learning. AI-powered systems can recognize images, understand language, learn from data, and emulate human intelligence. Oracle's recently introduced suite of Adaptive Intelligent applications is focused first on applying customer insights derived from AI to the transformation of customer experience, and will soon span the enterprise to include applications for finance, human resources, and supply chain management.


Oracle OpenWorld: Got Customers? Better Get AI for the Best Customer Experience

#artificialintelligence

Better customer experiences will be a central topic at Oracle OpenWorld 2017, which takes place October 1 to 5 in San Francisco. Oracle experts, customers, and industry thought leaders will share how artificial intelligence (AI) technology is enhancing customer acquisition, retention, and loyalty by offering consumers the best possible interactions across all channels. Oracle's approach to AI, known as Adaptive Intelligence, combines several technologies, including data science, artificial intelligence, and machine learning. AI-powered systems can recognize images, understand language, learn from data, and emulate human intelligence. Oracle's recently introduced suite of Adaptive Intelligent applications is focused first on applying customer insights derived from AI to the transformation of customer experience, and will soon span the enterprise to include applications for finance, human resources, and supply chain management.


Oracle launches Adaptive Intelligent apps for CX ZDNet

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The biggest reveal at the Oracle Modern Customer Experience (CX) event held in Las Vegas from April 25 to April 27 was the debut of Oracle Adaptive Intelligent apps for CX. Adaptive Intelligent Offers (AI Offers) is the first app in a planned portfolio of artificial intelligence applications that will eventually span CX, ERP, human capital management, and supply chain management. The introduction was no surprise. Oracle said a CX app would come first when it announced Oracle Adaptive Intelligent apps last September. Since then the company has been refining the behind-the-scenes automated machine learning capabilities.