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Santa Barbara could declare Chick-fil-A drive-thru a public nuisance

Los Angeles Times

A lone Chick-fil-A in Santa Barbara has been ruffling the feathers of local residents as hungry customers queuing up for their waffle fries and chicken sandwiches snarl traffic. City officials have lined up their own response: possibly declaring the business a public nuisance. Chick-fil-A has operated at the location since 2013 and draws a steady stream of customers whose vehicles block driveway entrances to nearby businesses, jam up the bicycle lane, block the sidewalk and force city buses and emergency vehicles to detour around the area, according to public planning reports. The city has been in talks with the store's operators for years and in 2020, the city recommended Chick-fil-A hire a security firm to manage traffic at the location. City officials say the drive-thru line increases the risk for traffic collisions and injuries to pedestrians.

Chick-fil-A has a problem that's out of control (and technology can't fix it)


We've become used to technology solving most problems. An app here, an algorithm there, and what used to be impossible now seems merely usual. Some problems, though, can't be fixed with the wave of an iPhone and the appropriate software. Please look at the quandary of Chick-fil-A. This highly popular fast-food chain has managed to find all sorts of clever ways to expand its business, while still keeping it closed on a Sunday.

A Chick-fil-A in California may be declared 'a public nuisance,' city council plans vote

FOX News

Attorneys Robert Patillo and Brian Claypool discuss the class-action lawsuit against the fast-food giant on'Fox News @ Night' A Chick-fil-A restaurant in California could soon be designated a "public nuisance," after members of the community have complained to the city council. The Chick-fil-A restaurant, located in Santa Barbara, has been tremendously popular since it opened in 2013, but its success could be having a negative impact on the community. As desiring customers flock to the Chick-fil-A drive-thru, those who do not fit in the parking lot are forced onto the adjacent roadway, blocking traffic, residents have alleged, CBS News reported. After the restaurant's temporary fixes did not alleviate the traffic clog, the disgruntled residents took their complaints to the city council, who are considering a public designation to label the Chick-fil-A location a "public nuisance," a city council agenda document reads. "Previous attempts to informally remedy the situation have been unsuccessful. It is unlawful to stop in the travel lane, and there are traffic control signs posted that advise motorists not to stop in the travel lane, but Chick-fil-A customers routinely ignore those signs," the document reads.

Chick-fil-A just took an idea from Starbucks (and some customers may hate it)


Some ideas sound so good in theory. Yet, when put into practice, they bring with them unforeseen complications. I'm concerned, then, that Chick-fil-A customers may shiver a touch on learning of the chicken chain's latest -- and possibly greatest -- creation. Chick-fil-A has a big problem. Its drive-thrus are both extremely inefficient and immensely popular.

McDonald's got one important thing very right (Chick-fil-A, not so much)


Being good at what you do only goes so far. I'm constantly confused by McDonald's. Here's a brand that bathes in world fame, whose products seem to inspire enormous love, and yet whose customers seem all too willing to complain about seemingly everything. It remains bemusing that in the recent American Customer Satisfaction Index, McDonald's lurked near the very bottom -- even more so during the pandemic -- while the likes of Chick-fil-A sat at the top and likely giggled. Both McDonald's and Chick-fil-A have committed themselves to tech investment.