How IBM Watson and AI is Changing Our Lives - The MSP Hub

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Last week I attended IBM (IBM) World of Watson as both a speaker and an attendee, and today as I sit in my neighborhood Starbucks (SBUX) thinking about everything, all I can say is WOW! This was one of the most interesting, inspiring and amazing events I have ever attended. And we are still in the very early stages of Watson, Cognitive and AI. I invite you to follow me as I learn more and write more about the wonderful world of Watson, all the companies that work with it and how it will change our industries, our businesses and our lives. As a wireless analyst and columnist, I come at this world of Watson from the wireless, telecom, internet and television angle.


Jeff Kagan: How IBM Watson and AI is Changing Our Lives

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Last week I attended IBM (IBM) World of Watson as both a speaker and an attendee, and today as I sit in my neighborhood Starbucks (SBUX) thinking about everything, all I can say is WOW! This was one of the most interesting, inspiring and amazing events I have ever attended. And we are still in the very early stages of Watson, Cognitive and AI. I invite you to follow me as I learn more and write more about the wonderful world of Watson, all the companies that work with it and how it will change our industries, our businesses and our lives. As a wireless analyst and columnist, I come at this world of Watson from the wireless, telecom, internet and television angle.


IBM Watson steps into real-world cybersecurity

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Korean IBM Watson to launch in 2017 ZDNet

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IBM will launch a Korean version of its AI platform Watson next year in cooperation with local IT service vendor SK C&C, the companies have announced. SK announced Monday that it signed a cooperation agreement with Big Blue on May 4 and will together build an integrated system to market Watson in South Korea. They will develop Korean data analysis solutions based on machine learning and natural language semantic analysis technology for Watson within this year, and will commercialise it sometime in the first half of 2017, SK said. IBM and SK will also build a "Watson Cloud Platform" at the Korean company's datacentre in Pangyo -- the local version of Silicon Valley -- that IT developers and managers can access to make their own applications. For example, an open market business can apply the Watson solution to its product search features to make a personalized contents recommendation solution.


10 reasons why AI-powered automated customer service is the future - IBM Watson

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Automation is everywhere these days enabling users to accomplish a wide range of tasks – from ordering pizza, checking luggage at the airport, booking a hotel room, right through to booking a doctor's appointment. And the customer service industry is no exception. Advancements in technology continue to transform customer service interactions. By 2020, a Gartner study projects more than 85% of all customer interactions will be handled without the need for a human agent. From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses.