Collaborating Authors

Automation: It's a people story


When there is such a strain on skilled labor -- there are two directions it can head. Firstly, labor is stretched and doesn't perform their tasks to the adequate level. Leading to stressed and unhappy people, and businesses that lose out on opportunities due to not having people to perform the tasks. The second outcome, is the use of intelligent automation to bridge the gap in skilled labor. By deploying intelligent automation, tasks that are time consuming but low value can be performed by digital labor -- meaning that the limited human labor can take on those tasks that only a person can perform.

How Machine Learning Can Transform IT Services?


You can't ignore - Technologies like Cloud computing, Internet of Things, Big Data, Artificial Intelligence and Machine Learning are creating a new kind of labor system; called Digital Labor With cognitive platforms available now, it is feasible for the machine to learn and understand the meaning of what's going around. There is no doubt that this is another industrial revolution. Many tasks we perform today will be taken up by Digital Labor. Machine Learning can significantly transform IT services, but have some objectives before you hit the road -as Machine Learning is not some magic you apply and get benefits out of it. Machine learning techniques can complement your current monitoring tools, providing root-cause analysis and real-time detection of any anomaly.

The Integration of Human and Digital Labor


Doom and gloom scenarios for massive unemployment usually put the blame square on emerging cognitive technologies, including Robotics Process Automation (RPA), artificial intelligence and machine learning. This disruptive digital destiny is predicted by some to affect two-thirds of the knowledge worker marketplace and eliminate millions of jobs from the economy. However, automation can also create new jobs and enhance human skills and expertise. Certainly, as businesses and governments seek to streamline processes and reduce costs, many jobs will likely be reconfigured and redesigned, especially middle-income routine work. But that doesn't mean humans are going anywhere: Ultimately, cognitive technologies can transform the enterprise into a powerful innovation engine.

Slowly but surely, gains from AI innovation are coming


Each day we read about amazing technology breakthroughs, particularly when it comes to artificial intelligence (AI). But if AI is so great, why are these breathtaking technological achievements not matched with soaring productivity and economic growth? Or, to paraphrase an old jibe: If the economy is so smart, why aren't we all rich? After all, we live among astonishing examples of potentially transformative new technologies that could greatly increase productivity and economic welfare. As noted in the 2014 book, "The Second Machine Age," leaps in AI, machine learning and, more recently in areas such as image recognition, abound.

Next Wave In Artificial Intelligence: Plug In And Work, Plug In For Services


I once heard it said that if AT&T did not install automatic phone switching technology several decades back, the phone company would now need to employ the entire population of North America to work as operators to meet the demand of today's call traffic. While many observers fear that artificial intelligence and robots will eliminate large swaths of jobs, it's also arguable that technology is enhancing humans' lives and livelihoods, and in the process, creating even more opportunities. Chetan Dube, founder and CEO of IPsoft, falls squarely on the side of technology optimists in this regard. I had the opportunity to talk with Dube at a recent IPsoft confab which unveiled the latest version of its enterprise intelligent assistant, "Amelia." Dube, whose company, IPsoft, specializes in applying artificial intelligence to customer interactions, is himself an example of an innovator who is building on the next wave of work-saving technology.