Designing Quality into Expert Systems: A Case Study in Automated Insurance Underwriting

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It can be difficult to design and develop artificial intelligence systems to meet specific quality standards. Often, AI systems are designed to be "as good as possible" rather than meeting particular targets. Using the Design for Six Sigma quality methodology, an automated insurance underwriting expert system was designed, developed, and fielded. Using this methodology resulted in meeting the high quality expectations required for deployment.


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Fannie Mae, the nation's largest source of conventional mortgage funds, has made a commitment to use technology to improve the efficiency of processing a loan by reducing the time, paperwork and cost associated with loan origination. The Desktop Underwriter (DU) system which was developed as a result of this commitment, is an automated underwriting expert system that applies both heuristics and statistics to the problem. The system supports both the wholesale and retail mortgage environments and is built to reason and underwrite loans with incomplete, unverified and conflicting data. The system generates a credit recommendation based on the loan's conformity to credit standards and an eligibility recommendation based on the loan's conformity to eligibility


Business Rules for Automating Business Policy

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Rockville, MD 20850 Colleen McClintock Infinite Intelligence, Inc. 1155 Connecticut Avenue, #500 Washington 20036 Jacqueline Sobieski Fannie Mae 3900 Wisconsin Avenue Washington 20016 Abstract Business policy can be defined as the guidelines and procedures by which an organization conducts its business. Organizations depend on their information systems to implement their business policy. It is important that any implementation of business policy allows faster application development and better quality management and also provides a balance between flexibility and centralized control. This paper views business rules as atomic units of business policy that can be used to define or constrain different aspects of the business. It then argues that business rules provide an excellent representation for business policy. KARMA was developed and deployed at Fannie Mae. 1 Introduction Business policy can be defined as the guidelines and procedures by which an organization conducts its business. Business policy is often documented in manuals and business guidelines and is reflected in an organization's information systems. Organizations depend on their information systems to implement this policy.


Custom DU: A Web-Based Business User-Driven Automated Underwriting System

AI Magazine

Custom DU is an automated underwriting system that enables mortgage lenders to build their own business rules that facilitate assessing borrower eligibility for different mortgage products. Developed by Fannie Mae, Custom DU has been used since 2004 by several lenders to automate the underwriting of numerous mortgage products. Custom DU uses rule specification language techniques and a web-based, user-friendly interface for implementing business rules that represent business policy. By means of the user interface, lenders can also customize their underwriting findings reports, test the rules that they have defined, and publish changes to business rules on a real-time basis, all without any software modifications. The user interface enforces structure and consistency, enabling business users to focus on their underwriting guidelines when converting their business policy to rules. Once lenders have created their rules, loans are routed to the appropriate rule sets, and customized, but consistent, results are always returned to the lender. Using Custom DU, lenders can create different rule sets for their products and assign them to different channels of the business, allowing for centralized control of underwriting policies and procedures—even if lenders have decentralized operations.


Countrywide Loan-Underwriting Expert System

AI Magazine

Countrywide loan-underwriting expert system (clues) is an advanced, automated mortgage-underwriting rule-based expert system. The system was developed to increase the production capacity and productivity of Countrywide branches, improve the consistency of underwriting, and reduce the cost of originating a loan. The system receives selected information from the loan application, credit report, and appraisal. It then decides whether the loan should be approved or whether it requires further review by a human underwriter. If the system approves the loan, no further review is required, and the application is funded. clues has been in operation since February 1993 and is currently processing more than 8500 loans each month in over 300 decentralized branches around the country.