In 1999, Tim Barners-Lee stated: "I have a dream for the web [in which computers] become capable of analyzing all the data on the web. A "Semantic Web", which should make this possible, has yet to emerge…" Since then, the idea of a semantic web has helped generate and sustain our expectations around the web 3.0. Eighteen years later, I wonder if we have finally realized that dream. Have we crossed the line where computers, and their software, are really capable of analyzing all of the data on the web? And if we haven't completely crossed that line, at least we have a steady foot on it.
First there was Artificial Intelligence (AI), then came machine learning... neural networks and finally cognitive computing technology. But then came multilingual cognitive computing technology. Cogito Studio is a product for developing customised semantic applications for text analytics, including information analysis, categorisation and extraction. Developed by Expert System in the US state of Maryland, Cogito Studio combines a cocktail of AI algorithms for simulating the human ability to read and understand language (semantics) and deep learning techniques (machine learning) to help optimise the creation of applications that are advanced, intelligent and intuitive.
Earlier this year, Forbes included Expert System in the list of companies forging the next generation of Artificial Intelligence systems. "The impact of AI in the near future will be even more decisive," said Stefano Spaggiari, CEO, Expert System. "Artificial Intelligence allows companies to overcome the purely'numerical' management of data by adding the ability to understand and manage information in a way that captures the maximum business value." Keynote speaker Boris Evelson, VP and Principal Analyst, Forrester Research, noted that one of the most important macro-applications of Artificial Intelligence in the business world is for understanding and making use of the incredible volumes of information that companies already collect. In fact, the current rate of growth in the adoption of AI technologies is comparable to a'tsunami'.
Next time you call customer support, the person on the other end of the line may be getting a little help from emotionally intelligent AI software. Some call-center workers are now receiving real-time coaching from software that analyzes their speech and the nature of their dialogue interactions with customers. As they are talking to someone the software might recommend that they talk more slowly or interrupt less often, or warn that the person on the other end of the line seems upset. This gives us a fascinating glimpse of how AI and humans might increasingly work together in the future. Plenty of routine work is becoming automated in call centers and other back office settings, but real human interaction seems likely to resist automation for a long while yet.
Machines may not be known for their EQ (emotional quotient), but a new collaboration between Cogito Corp. and the U.S. Military Academy is on track to change our perceptions. The art of negotiation, which may have once been a distinctly human skill set, is being enhanced by Cogito, a company that specializes in real-time emotional intelligence solutions. Cadets at West Point will use this technology to improve their own tactics when it comes to striking a bargain and gaining crucial information. "We believe that the ability to effectively negotiate is a critical skill that will serve military personnel well in numerous situations over the course of their careers," said Col. James Ness, Ph.D. Director: Engineering Psychology Program, West Point. "Cogito's behavioral analytics technology will systematically analyze communication patterns within negotiating sessions and provide insight into the cadet's psychological state.