Toward Integrating Knowledge Management, Processes and Systems: A Position Paper

AAAI Conferences

Taking a first step toward an integrated approach to knowledge process and system design, we draw from the literature to develop an amalgamated knowledge management life cycle model. We use this model to classify and analyze a number of extant knowledge management systems and practices.


Toward Intelligent Web-based Redesign Support

AAAI Conferences

KOPeR (pronounced "cope-er") is a KBS for Knowledgebased Organizational Process Redesign that is predicated on measurement-driven inference and designed following the techniques employed to develop the KBS exemplars from above. Figure 1 delineates the principal problemsolving steps required for measurement-driven process redesign, which are used to describe the requirements of KOPeR. From the figure, problem solving begins with the selection of some process in the enterprise for redesign. The redesign steps contemplated for automation through KOPeR are highlighted in bold, which include process measurement and reasoning to diagnose pathologies, predict appropriate technologies and transformations and generate one or more redesign alternatives to improve process performance. For automated problem solving, the process is first represented in terms of a model to support measurement, diagnosis, prediction and generation; dearly if one can obtain measurements and reason about the process directly, however, then this representation step can be omitted and the redesign problem solving can be performed (slower and less-reliably) in a manual fashion (i.e., as in current BPR practice).


From Text To Cases: Machine Aided Text Categorization for Capturing Business Reengineering Cases

AAAI Conferences

In the business domain, cases are usually textual documents about business processes, what methodology or technology was key to the success (or failure) of the operation, or what criteria were used to measure the results. While full text search is a first step at accessing textual.



Acquiring Knowledge for Business Process Re-Engineering

AAAI Conferences

The concept of Business Process Re-engineering (BPR) has undoubtedly had immense impact on business thinking in recent years. There are many large organisations that claim to be embracing BPR and achieving significant benefits e.g.