KOPeR (pronounced "cope-er") is a KBS for Knowledgebased Organizational Process Redesign that is predicated on measurement-driven inference and designed following the techniques employed to develop the KBS exemplars from above. Figure 1 delineates the principal problemsolving steps required for measurement-driven process redesign, which are used to describe the requirements of KOPeR. From the figure, problem solving begins with the selection of some process in the enterprise for redesign. The redesign steps contemplated for automation through KOPeR are highlighted in bold, which include process measurement and reasoning to diagnose pathologies, predict appropriate technologies and transformations and generate one or more redesign alternatives to improve process performance. For automated problem solving, the process is first represented in terms of a model to support measurement, diagnosis, prediction and generation; dearly if one can obtain measurements and reason about the process directly, however, then this representation step can be omitted and the redesign problem solving can be performed (slower and less-reliably) in a manual fashion (i.e., as in current BPR practice).