Deep Learning Sentiment Analysis of Amazon.com Reviews and Ratings

arXiv.org Machine Learning

Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being positive or negative. On e-commerce websites such as Amazon.com, consumers can submit their reviews along with a specific polarity rating. In some instances, there is a mismatch between the review and the rating. To identify the reviews with mismatched ratings we performed sentiment analysis using deep learning on Amazon.com product review data. Product reviews were converted to vectors using paragraph vector, which then was used to train a recurrent neural network with gated recurrent unit. Our model incorporated both semantic relationship of review text and product information. We also developed a web service application that predicts the rating score for a submitted review using the trained model and if there is a mismatch between predicted rating score and submitted rating score, it provides feedback to the reviewer.


Explainable Recommendation: A Survey and New Perspectives

arXiv.org Artificial Intelligence

Explainable Recommendation refers to the personalized recommendation algorithms that address the problem of why -- they not only provide the user with the recommendations, but also make the user aware why such items are recommended by generating recommendation explanations, which help to improve the effectiveness, efficiency, persuasiveness, and user satisfaction of recommender systems. In recent years, a large number of explainable recommendation approaches -- especially model-based explainable recommendation algorithms -- have been proposed and adopted in real-world systems. In this survey, we review the work on explainable recommendation that has been published in or before the year of 2018. We first high-light the position of explainable recommendation in recommender system research by categorizing recommendation problems into the 5W, i.e., what, when, who, where, and why. We then conduct a comprehensive survey of explainable recommendation itself in terms of three aspects: 1) We provide a chronological research line of explanations in recommender systems, including the user study approaches in the early years, as well as the more recent model-based approaches. 2) We provide a taxonomy for explainable recommendation algorithms, including user-based, item-based, model-based, and post-model explanations. 3) We summarize the application of explainable recommendation in different recommendation tasks, including product recommendation, social recommendation, POI recommendation, etc. We devote a chapter to discuss the explanation perspectives in the broader IR and machine learning settings, as well as their relationship with explainable recommendation research. We end the survey by discussing potential future research directions to promote the explainable recommendation research area.


Amigo: A Tool that Helps Consumer Decision Making in E-Commerce

AAAI Conferences

The number of users who post opinions about products on the web grows every day. These reviews are either positive or negative and can possibly affect other users who are in doubt about buying the same product. When a possible buyer wants to use other buyers’ reviews, s/he needs to spend a lot of time reading all these reviews. Besides, the user would prefer read- ing her/his friends’ reviews instead of reading reviews from unknown users. To address this problem, this paper presents Amigo tool that searches on social networks for friends’ re- views for a particular product and, using sentiment analy- sis, evaluates all these reviews to indicate whether or not the user would like the product, helping users in this complex decision-making process. Amigo tool was applied to suggest users sentiments about hotels and the preliminary results are presented.


Topic Extraction from Online Reviews for Classification and Recommendation

AAAI Conferences

Automatically identifying informative reviews is increasingly important given the rapid growth of user generated reviews on sites like Amazon and TripAdvisor. In this paper, we describe and evaluate techniques for identifying and recommending helpful product reviews using a combination of review features, including topical and sentiment information, mined from a review corpus.


Towards Explainable NLP: A Generative Explanation Framework for Text Classification

arXiv.org Artificial Intelligence

Building explainable systems is a critical problem in the field of Natural Language Processing (NLP), since most machine learning models provide no explanations for the predictions. Existing approaches for explainable machine learning systems tend to focus on interpreting the outputs or the connections between inputs and outputs. However, the fine-grained information is often ignored, and the systems do not explicitly generate the human-readable explanations. To better alleviate this problem, we propose a novel generative explanation framework that learns to make classification decisions and generate fine-grained explanations at the same time. More specifically, we introduce the explainable factor and the minimum risk training approach that learn to generate more reasonable explanations. We construct two new datasets that contain summaries, rating scores, and fine-grained reasons. We conduct experiments on both datasets, comparing with several strong neural network baseline systems. Experimental results show that our method surpasses all baselines on both datasets, and is able to generate concise explanations at the same time.