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Smarter Chatbots and Virtual Agents for your Contact Center VoiceFoundry

#artificialintelligence

Conversational AI, Virtual Assistance and the use of Bots are on the rise today. The terminology can be confusing and so it is important to understand the differences in order to determine what is best for your customers. Understanding how customers interact with your business and their preferences for engagement are a must. Businesses are looking for ways to deliver a better conversational approach to meets their customer's needs in this day of fast-paced communication and right-now resolution. Many businesses are increasingly looking to incorporate sophisticated bot communications, which is why VoiceFoundry offers a full suite of services that leverage the power of Amazon solutions like Amazon Connect, Lex, Polly and more in order to deliver a complete experience.


Top 4 AI Agent Interview Questions Asked

#artificialintelligence

I am listing some of the (Artificial Intelligence) AI Agent Interview Questions. These questions are picked from Chapter 2 of the Russell and Norvig book. When I went through this book, I thought of answering these questions so that it will help others. Answers to these questions are based on my experience working in this domain. Find the following sentences true or false. Reason: The agent that sense partial information can be a rational agent.


Usage of speaker embeddings for more inclusive speech-to-text

AIHub

English is one of the most widely used languages worldwide, with approximately 1.2 billion speakers. In order to maximise the performance of speech-to-text systems it is vital to build them in a way that recognises different accents. Recently, spoken dialogue systems have been incorporated into various devices such as smartphones, call services, and navigation systems. These intelligent agents can assist users in performing daily tasks such as booking tickets, setting-up calendar items, or finding restaurants via spoken interaction. They have the potential to be more widely used in a vast range of applications in the future, especially in the education, government, healthcare, and entertainment sectors.


Google builds AI agent that learns to generalize to new environments by ignoring distractions

#artificialintelligence

In a study earlier this year accepted to the Genetic and Evolutionary Computation Conference (GECCO) 2020, Google researchers investigate the properties of AI software agents that employ self-attention bottlenecks. They claim that these agents not only demonstrate an aptitude for solving challenging vision-based tasks, but that they're better at tackling slight modifications of the tasks, due to their blindness to details that might confuse them. Inattentional blindness is the phenomenon that causes a person to miss things in plain sight; it's a consequence of selective attention, a mechanism that's believed to enable humans to condense information into a form compact enough for decision-making. Luminaries like Yann LeCun assert it can inspire the design of AI systems that better mimic the elegance and efficiency of biological organisms. The Google researchers' proposed agent -- AttentionAgent -- aims to devote most of its attention to task-relevant elements, ignoring distractions.


Intelligence without Robots: A Reply to Brooks

AI Magazine

In his recent papers, entitled Intelligence without Representation and Intelligence without Reason, Brooks argues for mobile robots as the foundation of AI research. This article argues that even if we seek to investigate complete agents in real-world environments, robotics is neither necessary nor sufficient as a basis for AI research. The article proposes real-world software environments, such as operating systems or databases, as a complementary substrate for intelligent-agent research and considers the relative advantages of software environments as test beds for AI. First, the cost, effort, and expertise necessary to develop and systematically experiment with software artifacts are relatively low. Second, software environments circumvent many thorny but peripheral research issues that are inescapable in physical environments.


Intelligent Agents for Interactive Simulation Environments

AI Magazine

Interactive simulation environments constitute one of today's promising emerging technologies, with applications in areas such as education, manufacturing, entertainment, and training. These environments are also rich domains for building and investigating intelligent automated agents, with requirements for the integration of a variety of agent capabilities but without the costs and demands of low-level perceptual processing or robotic control. Our project is aimed at developing humanlike, intelligent agents that can interact with each other, as well as with humans, in such virtual environments. Our current target is intelligent automated pilots for battlefield-simulation environments. These dynamic, interactive, multiagent environments pose interesting challenges for research on specialized agent capabilities as well as on the integration of these capabilities in the development of "complete" pilot agents.


AI, Decision Science, and Psychological Theory in Decisions about People: A Case Study in Jury Selection

AI Magazine

AI theory and its technology is rarely consulted in attempted resolutions of social problems. Solutions often require that decision-analytic techniques be combined with expert systems. The emerging literature on combined systems is directed at domains where the prediction of human behavior is not required. A foundational shift in AI presuppositions to intelligent agents working in collaboration provides an opportunity to explore efforts to improve the performance of social institutions that depend on accurate prediction of human behavior. Professionals concerned with human outcomes make decisions that are intuitive or analytic or some combination of both.



Letter to the Editor: Research Priorities for Robust and Beneficial Artificial Intelligence: An Open Letter

AI Magazine

Artificial intelligence (AI) research has explored a variety of problems and approaches since its inception, but for the last 20 years or so has been focused on the problems surrounding the construction of intelligent agents -- systems that perceive and act in some environment. In this context, "intelligence" is related to statistical and economic notions of rationality -- colloquially, the ability to make good decisions, plans, or inferences. The adoption of probabilistic and decision-theoretic representations and statistical learning methods has led to a large degree of integration and cross-fertilization among AI, machine learning, statistics, control theory, neuroscience, and other fields. The establishment of shared theoretical frameworks, combined with the availability of data and processing power, has yielded remarkable successes in various component tasks such as speech recognition, image classification, autonomous vehicles, machine translation, legged locomotion, and question-answering systems. As capabilities in these areas and others cross the threshold from laboratory research to economically valuable technologies, a virtuous cycle takes hold whereby even small improvements in performance are worth large sums of money, prompting greater investments in research.