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From Disruption to Collision: The New Competitive Dynamics

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Members get 60 days free site access, $6.95/article thereafter. Airbnb is colliding with traditional hotel companies like Marriott International and Hilton. In just over a decade, the online lodging marketplace has assembled an inventory of more than 7 million rooms -- six times as much lodging capacity as Marriott managed to accumulate over 60-plus years. In terms of U.S. consumer spending, Airbnb overtook Hilton in 2018 and is on track to move ahead of Marriott.1 Although Airbnb serves similar consumer needs, it is a completely different kind of company.


Four Ways in Which Chatbots Can Help the Hotel Industry - The Chatbot

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Chatbots are the topic of discussion in every hotel conference and hospitality article. This is because of what they can accomplish for the industry. Presently, there are thousands of hotels that are already offering messaging services to their guests, some are offering the option to text them directly while some have developed their own apps, and the rest are utilizing third-party messaging channels like Whatsapp and Facebook. Looking closely at this technology trend, it seems like your next brand interaction will likely not be with a human being. In fact, Gartner Predicts, 85% of the interaction will be managed without a live person.


Digital transformation for the hospitality industry - Babin Business Consulting

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Digital transformation is all about how companies decide to embrace new technology and change to optimize their business. Digital progress needs to be used for the best of companies, employees and customers. In the US alone, out of 10 companies 8 have started a digital transformation program. In this post, let's have a look at how the hospitality industry could be impacted. From the moment you start thinking about a hotel or a restaurant, AI powered algorithm can choose for you which one will be more suited for you.


Managing Diversity in Airbnb Search

arXiv.org Machine Learning

One of the long-standing questions in search systems is the role of diversity in results. From a product perspective, showing diverse results provides the user with more choice and should lead to an improved experience. However, this intuition is at odds with common machine learning approaches to ranking which directly optimize the relevance of each individual item without a holistic view of the result set. In this paper, we describe our journey in tackling the problem of diversity for Airbnb search, starting from heuristic based approaches and concluding with a novel deep learning solution that produces an embedding of the entire query context by leveraging Recurrent Neural Networks (RNNs). We hope our lessons learned will prove useful to others and motivate further research in this area.


How Chatbots are taking over the Hospitality Industry?

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Ever since chatbots appeared in 2017, they've been revolutionising different industries and taking them over by storm. Since hospitality industry relies on excellent customer service, efficient operations, personalized services, and many different factors, it's only normal that chatbots have found their way into this industry. These tech solutions are not only focused on improving these aspects of business, but they can also help with many other technicalities and issues that hotels face. So not only do they make organizations better from within, they also directly affect how customers perceive them and give benefits on the outside as well. Furthermore, innovative solutions such as artificial intelligence are already implemented into some of the best customer service chatbots.


New generation HMS

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When guests arrive in a town or country they haven't been to before; it's often a stressful situation. Both the hotel and the resort they're staying in are usually perceived as a familiar oasis in the desert of the hostile unknown. The hospitality industry anywhere in the world pursues two main goals: make the guests feel as at home as possible and help them adapt to the environment they now find themselves in. The best hotels are focused on providing the guests with the best opportunities for comfortable living. However, even the best employees can't foresee every client's wish.


New generation HMS

#artificialintelligence

When guests arrive in a town or country they haven't been to before; it's often a stressful situation. Both the hotel and the resort they're staying in are usually perceived as a familiar oasis in the desert of the hostile unknown. The hospitality industry anywhere in the world pursues two main goals: make the guests feel as at home as possible and help them adapt to the environment they now find themselves in. The best hotels are focused on providing the guests with the best opportunities for comfortable living. However, even the best employees can't foresee every client's wish.


Airbnb uses AI-enabled trait analyser to check if its customers are psychopaths - AI News

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A new technology developed by Airbnb conducts background check and evaluates the users' reliability, compatibility, behavioural and personality traits. According to a report by the Evening Standard, the technology, which is a'trait analysing software', was built after the online lodging and homestay platform received complaints from hosts in London that some of their guests used their properties for rowdy parties. One such incident reported by an owner reveals that her £2.5 million flat was misused and wrecked by hundreds of drug-fuelled ravers, who rented the property ostensibly for a baby shower. In 2019, Airbnb's background check technology was revealed in a patent issued by the European Patent Office and published in the US. The patent states that Airbnb could deploy its software to scan sites including social media for traits such as "conscientiousness and openness" against the usual credit and identity checks.


How Airbnb Uses Artificial Intelligence To Identify Risky Renters SafeHaven.com

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What does the Church of Scientology and Airbnb have in common? If you answered secret risk assessments and personality tests, then give yourself a gold star. If you have rented an Airbnb in the past six years, the odds are pretty high that you have been given a secret risk assessment and personality score. According to an Electronic Privacy Information Center (EPIC) complaint, Airbnb's secret renter risk assessments are just as specious as the Church of Scientology's personality tests. This complaint concerns Airbnb's deployment of a risk assessment technique that assigns secret ratings to prospective renters, based on behavior traits using an opaque, proprietary algorithm.


How Airbnb Uses Artificial Intelligence To Identify Risky Renters SafeHaven.com

#artificialintelligence

What does the Church of Scientology and Airbnb have in common? If you answered secret risk assessments and personality tests, then give yourself a gold star. If you have rented an Airbnb in the past six years, the odds are pretty high that you have been given a secret risk assessment and personality score. According to an Electronic Privacy Information Center (EPIC) complaint, Airbnb's secret renter risk assessments are just as specious as the Church of Scientology's personality tests. This complaint concerns Airbnb's deployment of a risk assessment technique that assigns secret ratings to prospective renters, based on behavior traits using an opaque, proprietary algorithm.