Collaborating Authors


COVID-19 has permanently changed shopping behavior


This TechRepublic Premium ebook compiles the latest on cancelled conferences, cybersecurity attacks, remote work tips, and the impact this pandemic is having on the tech industry. Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. Research results and insights are publicly available via interactive Tableau dashboards. The data is updated every two weeks and can be segmented in multiple ways -- geography, industry, generation, income, gender, and more. Salesforce surveyed over 3,500 consumers across the globe to understand how their shopping behaviors, needs, and expectations have been reshaped over the past several months and their outlooks for the future.