Collaborating Authors


Life Imitates Orwell...


And I am talking Season 3. Or Amazon's hit, The Handmaid's Tale? Do you just binge and veg out or are you like me, and see how easily we could, and are, slipping into these worlds? After watching shows like this I often find myself reflecting back on George Orwell's 1984. It proves more eerily prophetic with each passing year. This Season, I fear, the writers of Westworld are almost scripting our future lives. You may not have caught it, but it is all in there.

The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now


In order to become and remain competitive, companies need to tap into the latest technologies and customer experience trends. Here are 6 customer experience trends every company must get ready for. It's no longer enough to have a surface-level understanding of customers. It's assumed every business should know who their customers are, where they live, how old they are, and other rudimentary info. Today, companies must go deeper, and with fast-advancing technology such as the Internet of Things (IoT), they are able to get a 360-degree view of customers and markets.

Vertical Mass: Where the entertainment industry goes to store and sell user data

Los Angeles Times

There's a good chance information about you is available for sale to advertisers and other businesses on Vertical Mass. The nearly 3-year-old West Hollywood start-up provides user data storage and analysis software for companies in music, sports, video games and Hollywood. Those companies also can list some of their user information for sale, with Vertical Mass collecting a portion of the proceeds. Fees from the software service and the data marketplace have brought Vertical Mass seven figures in revenue for two consecutive years, Chief Executive Mark Shedletsky said, declining to provide specific figures. But investors think the company is only getting started as a key information broker in the entertainment universe.

Elon Pew Future of the Internet Survey Report: Impacts of AI, Robotics by 2025


Internet experts and highly engaged netizens participated in answering an eight-question survey fielded by Elon University and the Pew Internet Project from late November 2013 through early January 2014. Self-driving cars, intelligent digital agents that can act for you, and robots are advancing rapidly. Will networked, automated, artificial intelligence (AI) applications and robotic devices have displaced more jobs than they have created by 2025? Describe your expectation about the degree to which robots, digital agents, and AI tools will have disrupted white collar and blue collar jobs by 2025 and the social consequences emerging from that. Among the key themes emerging from 1,896 respondents' answers were: - Advances in technology may displace certain types of work, but historically they have been a net creator of jobs. This page holds the content of the survey report, which is an organized look at respondents elaborations derived from 250 single-spaced pages of responses from ...