In fact, it's almost here as businesses enter either the implementation stage or begin seriously investigating it. The reason for all of this interest is twofold. Firstly, digital workforces have the ability to enable business operations teams to enhance, accelerate and customize key processes that deliver clear customer satisfaction and operational improvements. Secondly, global enterprises now have the chance to operate as smaller, faster and more agile companies while still maintaining their own advantages of scale and size. It is clear then that for business operations teams, this is great news as it allows them to focus on improving customer satisfaction and driving revenue.