We can infer numerous possible use-cases for each of these AI initiatives, in addition to the ways in which they were developed and implemented. The clearest use case is for their virtual assistant, which is likely a mature version of the pilot chatbot project they worked on with AI firm Kasisto in 2018 and earlier this year. Kasisto claims to have helped JP Morgan treasury services offer customers a customer service chatbot. The chatbot was purportedly made for the purpose of helping clients navigate JP Morgan's expansive website. Kasisto's platform, KAI, could be used to develop chatbots which can be deployed across multiple digital channels, such as employee dashboards and smartphone apps.