Blog: Contrasting Chatbots and Intelligent Virtual Assistants Intelligent Virtual Assistants for Customer Engagement Sales AI Assistants Conversica

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When attending trade shows and conferences supporting Conversica, a question I am frequently asked is whether Conversica's Intelligent Virtual Assistant for customer engagement is "a chatbot." And while I can understand the source of the question, I emphatically stress that Conversica is not a chatbot. A more cynical reader might assume that this differentiation is little more than branding. But I can assure you there are very real differences between what the Conversica Sales AI Assistant offers and what chatbot providers deliver. Each technology has its place and purpose, but neither is synonymous with the other.