As new technologies automate more traditional and routine tasks, executives and employees recognize that emotional intelligence (EI) skills – such as self-awareness, self-management, social awareness and relationship management – will be a key requisite for success in the years to come. While demand for EI skills is set to increase by six times in the next 3-5 years, recruitment and training in this area has mostly failed to adapt. This is set to leave many companies unable to reap the benefits EI offers in terms of employee satisfaction, revenue generation, lower attrition and cost reductions. The "Emotional intelligence – the essential skillset for the age of AI" report from the Capgemini Research Institute provides a global look at how companies view EI and recommends that they combine technology with the talent to develop relevant skills among their employees. Executives said employees need to develop EI skills so they can adapt to more client/person-facing roles (76%) and take on tasks requiring EI skills that cannot be automated (also 76%) such as empathy, influence and teamwork.
Nov-21-2019, 01:00:45 GMT