How Digital Transformations Are Changing the Face of Operations


Imagine you are an IT operations manager at a government agency. At a critical period when almost the entire country is trying to access your IT systems, a manhole fire brings your server connections down. You get a call: The system seems to have backed on to a backup connection that is much lower than the regular 10 GB connection to the data center. The help-desk team starts receiving frantic requests from citizens trying to submit their last-minute paperwork. The fallback is slowing down the responses, which in turn is leading to connection timeouts.