Artificial intelligence (AI) in the fintech industry is not about replacing live employees with robots. Instead, it's about using automation to carry out basic or routine tasks in order to let employees handle more complex issues. It's a way of giving employees more responsibility and the chance to work closer with the customers who truly need live help. AI is also ensuring that each transaction is accurate and it's making online transactions safer by automating regulatory compliance. When basic customer tasks are automated, such as simplistic banking transactions like depositing money, checking account balances or cashing checks, employees can have the time and mental energy to handle high-value tasks and troubleshoot difficult problems.
Mar-14-2019, 21:24:37 GMT