AI is just one of several technologies that banks and other financial institutions are using to improve internal processes and bring new experiences to their customers. This is borne out of necessity: if traditional industries don't embrace advanced technologies in the right use cases there is a real chance of disruption. Why would HSBC, for example, let a challenger like Starling Bank out-innovate them? Both the large and emerging players in the finance industry are opening their arms to AI. AI-based chatbots, for example, are increasingly be used as the first point of contact for customers. This point was reiterated by HSBC's AI programme manager, Sebastian Wilson, during a recent roundtable hosted by Information Age -- big banks are not standing still, because they realise the incredible level of service and personalisation that can be achieved when technology is used in the right way.
Nov-18-2019, 08:02:51 GMT