A new customer experience: How AI is changing marketing


Content provided by IBM with Insider Studios. In the summer of 1956, 10 scientists and mathematicians gathered at New Hampshire's Dartmouth College to brainstorm a new concept Assistant Professor John McCarthy called "artificial intelligence." According to the original proposal for the research project, McCarthy--along with fellow organizers from Harvard, Bell Labs and IBM--wanted to explore the idea of programming machines to use language and solve problems for humans while improving over time. It would be years before these lofty objectives were met, but the summer workshop is credited with launching the field of artificial intelligence (AI). Sixty years later, cognitive scientists, data analysts, UX designers and countless others are doing everything those pioneering scientists hoped for--and more.