Honor Uses Machine Learning to Refine Home Care Operations

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Home care agencies might want to think twice about how they handle workers who are chronically late to client visits. "When we started Honor, we thought, clearly, if a care pro is late, that's terrible," Seth Sternberg, CEO of the San Francisco-based company, told Home Health Care News. "And then we learned that's not true." That counterintuitive lesson about late workers came from analyzing data gathered through Honor's proprietary technology platform. About three years after launching, Honor now is looking closely at its data and adjusting operations accordingly, in a variety of ways.