Keep Your Thinking Machines, I'll Take Human-Computer Interaction Any Day


It's hard to discuss the role of Artificial Intelligence (AI) in the workplace until you decide what AI is. Some academics tell us -- using lots of words -- that AI is computers that think, learn and ultimately act like humans while others hold that maximizing the interaction between computers and their humans -- such as in Human Computer Interaction or HCI -- qualifies as the closest thing to AI we are likely to see. Until you decide on which side of that dichotomy you fall, it's difficult to understand how, or if, AI contributes to business, and if so, how to improve its contributions. Our fascination with the idea of machines that think like humans goes back millennia, but it's only recently that it appears to potentially be in reach. And while AI research has uncovered some amazing technological capabilities, it has also run into a quagmire in its attempts to 1) agree on just what human intelligence is; and 2) the extent to which technology might be capable of replicating it.