British Airways To Launch Guide Robots At London Heathrow Airport

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British Airways is experimenting with a new tool for guiding passengers through its massive London Heathrow hub: guide robots. Starting in 2020, the flag carrier of the United Kingdom will deploy an array of autonomous robots in Terminal 5 of its London Heathrow base to help guide passengers through the airport and answer basic questions. The problem is harder to solve than it may initially sound. Getting around Heathrow requires deep knowledge of the dozens of storefronts, duty-free shops and lounges in the terminals as well as the ability to navigate through multiple floors and throngs of passengers who may not always be paying attention to their surroundings. To help guide passengers, the new robots will not only have to know where they are at all times but also be able to navigate through the airport without getting lost or running into travelers.

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