How science can help us make AI more trustworthy

#artificialintelligence 

Stories about racist Twitter accounts and crashing self-driving cars can make us think that artificial intelligence (AI) is a work in progress. But while these headline-grabbing mistakes reveal the frontiers of AI, versions of this technology are already invisibly embedded in many systems that we use everyday. These everyday uses include everything from fraud detection systems that monitor credit card transactions to email filters that learn not to swamp your inbox with spam. You've probably already interacted with an AI system today without even knowing it and probably enjoyed the experience. One increasingly common form of AI can be found in chatbots, a type of software that lets you interact with it by having a conversation.