5 compelling reasons why you should make guest experience your hotel's niche By Divya Bhat – Hospitality Net

#artificialintelligence 

And I can guarantee you that those who know me well, will nod wildly- for different reasons. Some of them will agree because they've seen me fight for my right as a customer, one too many times. And the rest, because they've spent countless hours listening to me talk about how important it is to be customer-obsessed, in this day and age! Bottomline is- I am passionately and unapologetically committed to this revolution called guest experience management. And as a hotelier, you should be too.

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