And I can guarantee you that those who know me well, will nod wildly- for different reasons. Some of them will agree because they've seen me fight for my right as a customer, one too many times. And the rest, because they've spent countless hours listening to me talk about how important it is to be customer-obsessed, in this day and age! Bottomline is- I am passionately and unapologetically committed to this revolution called guest experience management. And as a hotelier, you should be too.
Jul-8-2018, 15:34:25 GMT