Online Health Portal, 'Done Quickly,' Gives Ill. Headaches

U.S. News 

The program replaced a paper-driven system administered by dozens of employees in CMS and across state government. None of those workers was laid off. The online framework frees them up to do "higher-level" health care work for which there was little time previously, said CMS benefits director Teresa Flesch. She maintains the state will save $500 million annually when the website is fully functional as a "marketplace" where employees and retirees can customize their benefits to bring "Illinois' health care costs to a reasonable level."