How banks are using Watson - Digiday


In the short term, these kinds of improvements will continue to manifest in digital banking chat bots, digital "personalities" programmed to be able to carry on a conversation with a customer. Empathetic bots Royal Bank of Scotland is developing a chat bot called Luvo to answer customers' questions in near-real time. The Watson Engagement Advisor answers questions related to military separation on topics like job searching, home purchasing, military benefits and more. The bank employed Watson Engagement Advisor for its wealth management offerings.