Ok, computer? Artificial intelligence robots set to become 'future of customer service', reveal Microsoft - Independent.ie


Online artificial intelligence bots are set to dominate customer service in the near future, according to a new vision unveiled by Microsoft. At its Build developers' conference in San Francisco, the software giant showcased new tools to help companies build and customise artificial intelligence systems online to help with everything from ordering a pizza to booking a hotel room. MIcrosoft Skype executive Lilian Rincon demonstrated a booking made with a bot from the Westin Hotel in Dublin within Skype. She then showed how the bot could delve into her messages to organise a reunion with a Dublin-based friend. So-called chatbots are not new in customer service.

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