The journey that organizations should embark on to realize the true potential of AI


Implementing Artificial Intelligence (AI) in an organization is a complex undertaking as it involves bringing together multiple stakeholders and different capabilities. Many companies make the mistake of treating AI as a'pure play' technology implementation project and hence end up encountering many challenges and complexities peculiar to AI. There are three big reasons for increased complexity in an AI program implementation – (1) AI is a'portfolio' based technology (example, comprising sub-categories such as Natural Language Processing (NLP), Natural Language Generation (NLG), Machine Learning) as compared to many'standalone' technology solutions (2) These sub-category technologies (example, NLP) in turn have many different products and tool vendors with their own unique strengths and maturity cycles (3) These sub-category technologies (example, NLG) are'specialists' in their functionality and can solve certain specific problems only (example, NLG technology helps create written texts similar to how a human would create it). Hence, organizations need to do three important things – 'Define Ambitious and Achievable Success Criteria', 'Develop the Right Operating Rhythm', and'Create and Celebrate Success Stories' to realize the true potential of AI. Most companies have very narrow or ambiguous'success criteria' definition of their AI program.