"When companies compete for talented employees, the details often decide between success or failure," explains Prabhu Nutakki, innovation architect at SAP. "If too much time passes between a successful interview and the receipt of an employment offer letter, the potential employee may be tempted to accept another offer." In addressing this, Nutakki and his team quickly identified a limiting factor in this process: Colleagues in Human Resources (HR) had to create letters of employment manually. During periods of particularly high recruitment, this step became a bottleneck. It was also a perfect use case for robotic process automation (RPA). Click the button below to load the content from Youtube.