WATCH (May 24, 2018): Amazon's Alexa records family's conversation, sends it to random contact Amazon staff can listen to commands and questions users pose to the Alexa voice assistant -- and they sometimes do. The company acknowledged that the conversations aren't totally private in a statement to Global News after the news was first reported by Bloomberg. "We only annotate an extremely small number of interactions from a random set of customers in order to improve the customer experience," Amazon said in the statement. Amazon explained that the company uses samples collected to better train "speech recognition and natural language understanding systems." READ MORE: Alexa recorded one family's conversations and sent them to a friend, without them knowing Bloomberg reported Wednesday that Amazon has "thousands" of employees who are trying to improve Alexa's speech recognition technology.
Apr-12-2019, 12:27:27 GMT