This Is How NLP Can Help Managers Better Understand Client Satisfaction


When managers make strategic decisions, an important question that needs to be addressed is why and how their clients are satisfied. The corresponding answers need to be included in decision-making processes to increase user satisfaction. Clients' written comments can be a useful source to achieve this objective. However, this strategy is too broad to incorporate all the factors influencing clients' opinions. Artificial Intelligence (AI) has proven to be one of the most efficient resources to extract key results from vast amounts of data.

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